Overall Satisfaction with Birdeye
Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks.
- Quick response time
- Small but noticeable feature/tool on website (not too annoying for people who don't want to use it, but clear for those who do)
- Great on the back end; the professional end--easy to see the questions people have and who has responded to what already
- Clear notifications to our team when a prospect has a question that Birdeye cannot answer.
- Usually, Birdeye gives you sixty seconds to respond to a question from a prospect if Birdeye cannot answer it before it goes to text. For me, that is not quite enough time to type out a quick response. I'd rather just stay chatting on the website before going to text. I need about 90-120 seconds at least.
- Timely responses
- Easily seen on website but not too in your face
- Easy to use and manage on professional side
- Positive for sure. We hardly have any vacant units right now!!
- It is much more cost effective than another AI system we used. The other system was almost five times the price of Birdeye and could not compete with the functionality of Birdeye. It tried to do too much, which is why it cost so much, but it could not do the basic things we needed. People are familiar with the concept of what Birdeye provides so they know it is AI and what to expect. It meets our needs sufficiently.
Birdeye was more cost effective.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes