Item: Salesforce Commerce Cloud
Rating: 8
Author: Stan Grubb

Use Cases and Deployment Scope

Salesforce Commerce Cloud was utilized to collect, nurture, and close sales in our company for sponsorships. We gave it a test run and honestly it worked pretty well. Our company is not huge, less than 20 employees, so we didn't find that the tool was beneficial financially. It worked smoothly but, I think we would have preferred to have something simpler.

Pros and Cons

Contact tracking: Managing emails, phone calls, and setting reminders was great!
Client Data storage: Great way to have a source of tracking our potential clients' contact info and notes.
Ease: Point and click, type info, and click save. It was just that simple.

Responsiveness: Need to do something to make this platform faster.
Simplify: Could we perhaps see something that's slimmed down?
Not sure there's a need for tracking so many things. Name, email, phone, notes. That should be it.

Return on Investment

Increase of productivity
Speed of entry for customer contacts
Management of contact information

Key Insights

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

Likelihood to Recommend

Salesforce Commerce Cloud does a great job of managing contacts with customers. I have the ability to track emails, phone calls, and even look at attached products and services. I enjoy the ability to create email templates and also to manage who is the admin of said accounts.

Salesforce is a POWER TOOL

Overall Satisfaction with Salesforce Commerce Cloud