Item: QuickBooks Online
Rating: 10
Author: Jason Miller

Use Cases and Deployment Scope

We began using Quickbooks software about 15 years ago, but recently (in the past 8 years) migrated to QuickBooks Online. What a wonderful difference this made. The online version is so easy to use and we all love that it updates when necessary. While it's important that I find it easy to use, what's more important for me is that my staff has absolutely no problem using it. They find it simple to use and they love the different help boxes that guide them. The reporting is also very good and definitely solves some of the problems we had in terms of drafting reports to look at earnings from year to year and quarter to quarter.

Pros and Cons

Their different pre-generated reports are so handy for tax time
I love how there's auto save options and the ability to backup is so quick/easy
I have multiple companies and they make it so easy to switch back and forth between companies

The online version could have a better expert mode for advanced users
I suppose there could be a few more generated reports based on the type of industry you're in
It would be nice to have a quicker way to share reports (outside of the system or through email)

Return on Investment

It's had positive impact overall on business objectives because it's made us more knowledgeable about the ups and downs of our business
My CPA loves the reports I can generate come tax time
My staff has been less stressed because of this software

Alternatives Considered

QuickBooks Desktop Enterprise

Enterprise is just a more robust form of Quickbooks. I've used both the online version and the desktop (installed) version. Overall, there's not too much of a noticeable difference here. I would highly recommend both but it's based on your needs.

Key Insights

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

Other Software Used

WordPress, Salesforce CMS, Microsoft 365 (formerly Office 365)

Usability

I highly recommend Quickbooks Online because I love the ease of entering our clients and our spending accounts. We can send an invoice to a client for payment and have the money in our accounts within minutes. It's also great for someone who has never used accounting software before. Overall, I would recommend QuickBooks Online -- you'll love the simplicity and ease of generating reports that are helpful.

Support Rating

The support has been very good, but I haven't had to use it very much.

Likelihood to Recommend

I think just about every industry and every company would benefit from QuickBooks Online. I own an MSP and have no problem recommending QuickBooks Online as the main accounting software for my clients. For small businesses, this software supports a wide variety of integrations and it's so affordable that businesses would be silly not to consider it.

QuickBooks Online will be a game changer for your business

Overall Satisfaction with QuickBooks Online