Great ticketing system
April 26, 2021
Great ticketing system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
We use [Spiceworks Help Desk] to manage technical support tickets for all clients, some of them use our product on tablets, phone, and laptops so [are] important that it runs on almost any device, is web-based and responsive and that allow us to respond to issues effectively and fast, assuring customer satisfaction.
- Responsive runs on almost any device.
- Light and easy user interface for both users, administrators, and developers.
- Easy to set up on your own cloud or using their servers.
- The fonts and colors could be more light.
- The UI could be more minimalistic.
- The setup wizard could be better.
- Responsiveness
- Easy to implement
- Easy for customers to use
- Less time to see problems
- Much faster solutions
- Less time teaching how to send a ticket
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes