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StackState does what it promises.
April 28, 2021

StackState does what it promises.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with StackState

It is used by the Cloud Services department, which consists of engineers on different platforms and technology to have one pane of glass for the state of our customer's IT landscape. Because of this, its easier for them to come to a root cause and improves cooperation between the teams.
  • Easy to implement the standard integrations.
  • Personal approach.
  • Interested in the challenges you want to solve.
  • Grow bigger, so the roadmap can be implemented faster.
  • Grow a partner network for developing integrations.
  • Reduction of existing monitoring infrastructure cost
  • Reduction of monitoring configuration effort
  • Prevented possible prio 1 incidents
They are friendly and supportive and will adjust to your knowledge level. So no annoyance where you first have to go through a first line script to get to an advanced question answered. Response times are good, and they will onboard the proper expertise to solve your issue fast. They will always ask if the ticket can be closed and if you need any other assistance instead of auto closing without communication.

Do you think StackState delivers good value for the price?

Yes

Are you happy with StackState's feature set?

Yes

Did StackState live up to sales and marketing promises?

Yes

Did implementation of StackState go as expected?

Yes

Would you buy StackState again?

Yes

Some elements of the product haven't had the usability upgrade yet and can be a bit technical. This is to be expected as they are trying to solve complex problems. I am sure that in the future, steps will be made to simplify this as well for the users / administrators / developers of the platform.
On complex landscapes which consist of different platforms and teams, it will excel in bringing the teams together to understand each other better. In small environments within a single platform, it will probably be less appropriate if there is a good solution in the platform already. But dependant on the use case, there can be value in that as well.