Lots of features, and you can't beat the price!
April 29, 2021
Lots of features, and you can't beat the price!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
We currently use Spiceworks Help Desk as an internal network monitoring tool, keeping track of new users, new computers, disk space on servers, devices that are down, etc. We used to use the help desk feature for internal IT help ticket requests but no longer use it for that purpose. We are a small business, so it is used across our whole organization.
- Monitor for devices down or needing updates
- Satisfy SOC audit requirements
- Monitor server disk space
- Monitor printers needing ink/toner
- Good community support
- Helps with our SOC audit
- Good community support
- Great basic-level network monitoring
- Our annual SOC audit is critical for our business, and our auditors like the fact that we use Spiceworks Help Desk for monitoring. The IT portion of our audit goes very smoothly.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes