1. Home
  2. Professional Employer Organizations (PEO)
  3. ADP TotalSource Reviews
  4. User Review of ADP TotalSource
ADP TotalSource Review
April 29, 2021

ADP TotalSource Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP TotalSource

We utilize ADP for their PEO Total Source which [I feel] has been an utter nightmare since the beginning. [I personally recommend] do not walk away from this company - run.
  • None
  • [I feel] Customer service is horrible. [...]
  • Software is archaic like something that was cutting edge in the 90's.
  • None
  • Huge loss on investment and time

Do you think ADP TotalSource delivers good value for the price?

No

Are you happy with ADP TotalSource's feature set?

No

Did ADP TotalSource live up to sales and marketing promises?

No

Did implementation of ADP TotalSource go as expected?

No

Would you buy ADP TotalSource again?

No

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

ADP TotalSource Feature Ratings