Item: Salesforce Lightning Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are in the process of switching to some new systems and are basing the architecture of that integration off compatibility with Salesforce Lightning Platform. Although it has many strengths, the ease with which we can connect to Salesforce Lightning Platform and sync data makes us more efficient and prevents departmental silos.

Pros and Cons

Allows add-ons and connectivity.
Training, training, training.
Community upvoting.
Seasonal updates.
Allows for customization and data uploading.

Permission layers can be redundant and time-consuming.
Error messages that cannot be customized are confusing for the end user.

Return on Investment

Hubspot integration.
Adobe Sign for Salesforce integration.
Microsoft Dynamics NAV integration.

Alternatives Considered

N/A

Key Insights

Do you think Salesforce Lightning Platform delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

Yes

Would you buy Salesforce Lightning Platform again?

Yes

Other Software Used

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Google App Maker, Microsoft Power BI

Likelihood to Recommend

I can only recommend the sales side as we do not currently utilize the service side, although I can tell you I have pushed for the service side to be utilized. I would like to see everything except perhaps our financials run through Salesforce, even ERP so we can add CPQ functionality to our quotes.

Lightning in a bottle!

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)