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Good Value for What it Costs
Updated March 23, 2022

Good Value for What it Costs

Monika Ganeva | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Greenhouse

We use Greenhouse as an external and internal applicant tracking system. The tool is primarily used by our Recruiting team as well as Hiring Managers during the interview process. We are heavy users of the score cards functionality which is very customizable and robust. Last year we also launched the Diversity and Inclusion features.
  • Score cards- very customizable and provide ability to track more tangible and objective feedback
  • Customizable offer templates- allows you to store many different offer templates that you can pick from
  • Branded look and feel
  • Customizable security roles
  • Integrations/API- very limited integration capabilities due to inability to store a lot of demographic information about the job that can then be passed to an HRIS with minimal manual data entry. HR still has to key in a lot of job demographic details about new hires. It would be great if Greenhouse was able to store more of this data and pass it on to other systems via integrations.
  • Custom Reporting- our teams are often unable to report on certain data in a way needed at the company level for analysis and this leads to having to dump data into a BI tool so we can report on it in the specific way we need to.
  • Employee Referrals- we use Greenhouse to administer our Employee Referral program.
  • Internal Job Postings - we leverage the internal job boards capabilities in addition to post[ing] jobs only available internally.
  • Score Cards - a great way to track objective evaluations and metrics for candidates in the running.
Great user interface, ease of use, administrative capabilities. Also amazing functionality with the score cards. The only thing lacking is delivered capabilities to track more robust job characteristics for the Requisition as well as employee/manager profiles.
I can compare against Workday and Oracle. I like Greenhouse's ease of use and simplicity, but from an analytics, reporting and automation standpoint, Workday is far superior.

Do you think Greenhouse delivers good value for the price?

Yes

Are you happy with Greenhouse's feature set?

Yes

Did Greenhouse live up to sales and marketing promises?

Yes

Did implementation of Greenhouse go as expected?

Yes

Would you buy Greenhouse again?

Yes

Greenhouse works best for companies using Job Management where one Job Req. can be used to fill multiple open positions, but job demographics are not used to differentiate between these positions. If you are using Position Management where each open position represents a separate Job Req. and headcount, the lack of robust reporting and integrations may become a hurdle in achieving maximum automation during system integrations, mainly with an HRIS.

Greenhouse Feature Ratings

Recruiting / ATS
8.6
Job Requisition Management
6
Company Website Posting
9
Publish to Social Media
10
Job Search Site Posting
8
Customized Application Form
10
Resume Management
9
Duplicate Candidate Prevention
7
Candidate Search
8
Applicant Tracking
10
Collaboration
10
Task Creation and Delegation
10
Email Templates
10
User Permissions
6
Notifications and Alerts
10
Reporting
6

Using Greenhouse

1600 - Recruiting, employees (for submitting referrals and participating in interviews), Hiring Managers from all business functions.
2 - A couple of highly technical people who support system configuration and integrations and Recruiting Ops Leads who govern process and system usage.
  • Score Cards
  • Employee Referrals
  • Diversity and Inclusion Features
  • Submitting Employee Referrals
  • Score Cards
  • Offer Approvals
  • We would like to report on New Headcount vs replacements
  • Increased usage of D&I module
We recently completed review of similar products and did not find anything better.

Evaluating Greenhouse and Competitors

  • Price
  • Product Features
  • Product Usability
The system functionality needs to fit our internal business requirements.
We wouldn't

Greenhouse Implementation

I think we could have used more delivered functionality and less customized which now results in more maintenance
  • Implemented in-house
Change management was minimal - we rolled out functionality slowly and not all at once, this helps not to overwhelm people at once.
  • Tracking headcount corresponding to the Open Job Requisitions
  • security access set up

Greenhouse Support

Very responsive, friendly and highly respect partnership.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We wanted to explore the D&I reporting capabilities as well as opportunities to build custom reports on this data. The Greenhouse team was very responsive and helpful with setting expectations, providing us with options and expanding our knowledge on the system's capabilities.

Using Greenhouse

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • creating and completing score cards
  • toggle between score card notes and candidate resume
  • view score card ratings from other interviewers on the panel.
  • reporting on certain job characteristics of new hires/job reqs
  • reporting on headcount vs Job Reqs (no position management concept)
  • Build custom reports