Overall Satisfaction with Google Forms
We use Google Forms as an easy way to collect client satisfaction data from our customers. We can tailor our questions to our customers to ask for specific feedback on our service, allowing us to continually improve. We also use it to collect voluntary reviews and testimonials that we can then share as social proof to market our services to new clients.
- Easy editing UI.
- Simple, customizable logic.
- Flexible sharing and sending options.
- Easy to access data for collection and export.
- Not as customizable in terms of design/styling.
- Basic logic options are great for simple applications but not for more complex needs.
- We've been able to collect feedback from our clients for continual improvement.
- Improved client communication and satisfaction.
- Testimonials collected serve as social proof for new business.
- Typeform and SurveyMonkey
Google Forms is more basic than Typeform in terms of design style options and flexibility, but it has an easier-to-use interface. It is slightly less robust in terms of logic and crowd-sourced responses than SurveyMonkey. In general, it's a good option for generating a quick, basic solution that is easy to distribute to participants.
Do you think Google Forms delivers good value for the price?
Yes
Are you happy with Google Forms's feature set?
Yes
Did Google Forms live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Google Forms go as expected?
I wasn't involved with the implementation phase
Would you buy Google Forms again?
Yes