Item: Salesforce Commerce Cloud
Rating: 7
Author: Kelly Saux

Use Cases and Deployment Scope

Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from SFCC. This cart enables the sale of sale of our products worldwide.

Pros and Cons

coupon functionality
streamlined cart
reliability

reporting
landing page editor

Return on Investment

This tool enabled us to take our business worldwide with little effort

Alternatives Considered

SAP Commerce Cloud (formerly SAP Hybris), Digital River Global Commerce, Oracle CX Commerce (formerly Oracle Commerce Cloud) and Kibo eCommerce

Pricing/features/Onix integration were more relevant to our business.

Key Insights

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

Other Software Used

Tealium iQ Tag Management System, Firebase

Likelihood to Recommend

If you need an extremely reliable cart solution, SFCC is a great tool for any e-commerce (not subscription) business.

Reliable Shopping Cart

Overall Satisfaction with Salesforce Commerce Cloud