Salesforce Commerce Cloud integrated with Salesforce CRM
May 23, 2021

Salesforce Commerce Cloud integrated with Salesforce CRM

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

Salesforce Commerce Cloud is a well rounded as digital commerce solution. It provides all of the elements might need in terms of features and it's perfectly integrated with Salesforce CRM platform, making it usage complete and secure. Even if it might be a little pricier than competitors, it is a strong and recommended platform.
  • Create operational efficiencies
  • Product functionality and performance
  • Customer focus interface
  • High price against competitors
  • Lead conversion into clients is a long process
  • Backend interface could be more user-friendly
  • Improve business process agility
  • Reduce time to market
  • Improve customer relations/service
Salesforce Commerce Cloud might be pricer than competitors but it surely worth the difference. The tool is integrated with Salesforce CRM, and a full usage of Salesforce asset adds value to its adoption. The implementation of the tool was smooth and fast. All the team that use the tool are satisfied by the platform.

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

Salesforce Commerce Cloud definitely reduces the time required by IT to implement new site features and categories. It's a complete tool that provides all the functions needed to implement and improve your websites. Also, since Salesforce Cloud includes CRM services, all lead generation and clients information are fully integrated with the platform together with finance activities.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
7
Product management
6
Bulk product upload
6
Branding
5
Mobile storefront
7
Product variations
5
Website integration
5
Visual customization
7
CMS
8
Abandoned cart recovery
5
Checkout user experience
5
eCommerce security
6
Promotions & discounts
6
Personalized recommendations
5
SEO
6
Multi-site management
6
Order processing
6
Inventory management
5
Shipping
4
Custom functionality
7