Item: Lifesize Video Conferencing
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Lifesize Video Conferencing is being used by our entire organization to conduct meetings among management as well as Virtual Office Visits with providers. Lifesize helped us stay connected with our patients during the pandemic allowing healthcare providers to continue to see patients during the quarantine and limited face to face visits.

Pros and Cons

The ability to "ring" a coworker like calling them at their extension.
The ease of adding in participants to a meeting whether administrative or clinical.

The network was unstable during some calls regardless of the size. The screen would shake throughout the call.
There were challenges logging into a meetings to the point where we would have to log off our pc and log back in.
Sporadic Audio issues would take place regardless of where we would us the app, on-campus or off campus

Return on Investment

First the cost of licensing was significantly lower than other applications. We were able to experience an almost immediate return on investment now having the ability to bill the health plans for Virtual Visits.
Again, the lower cost of licensing allowed us to provide more users within the company with license. I am unable to share the specifics of our contract with Lifesize Video Conferencing. What I can say is the price made it easy for us to subscribe to Lifesize.

Alternatives Considered

Microsoft Teams, Zoom, Cisco Webex Meetings and doxy.me

The cost of Lifesize Video Conferencing is very affordable compared to other applications on the market. The audio and video quality is not as consistent as a ZOOM, Webex or doxy.me. We have experienced the video shaking, the audio delays or dropping sporadically. We were able to use Lifesize with existing hardware similar to the other products which and again coupled with the price made it an easy choice.

Key Insights

Do you think Lifesize Video Conferencing delivers good value for the price?

Yes

Are you happy with Lifesize Video Conferencing's feature set?

Did Lifesize Video Conferencing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lifesize Video Conferencing go as expected?

Yes

Would you buy Lifesize Video Conferencing again?

Yes

Other Software Used

Zoom, NextGen® Practice Management Solutions, Microsoft Office 2016 (discontinued), Mitel Applications Suite

Usability

The ease of use is the biggest selling point for those interested in using Lifesize Video Conferencing. The ability to access the directory, "call" users and add them to a meeting already in progress is really a nice feature. We use this feature for internal video calls between users within the company. In the midst of the pandemic we were forced to move to a new method of seeing our patients. Once our patients, staff and providers were comfortable using Lifesize our clinics began to see similar virtual traffic as we did face-to-face visits pre-COVID. We initially prepared our patients by calling them the day before their appointment. After one or two visits, patients were comfortable using Lifesize.

Support Rating

Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.

Likelihood to Recommend

Lifesize Video Conferencing has worked well for our Virtual Visits with patients. At times there are some difficulty getting patients connected but many times it's the patients phone that is not updated or as user friendly when conducting video calls through a third party application.

Larger meetings of 20+ participants can present some challenges to users when logging on as well as audio and video stability. Recurring visits using the same link over a period of 1-2 months can also become a problem where new links need to be created for participants to connect.

Solid Video Conferencing... On a Budget!

Overall Satisfaction with Lifesize Video Conferencing