Overall Satisfaction with QuickBooks Online
We use Quickbooks for all of our bookkeeping and payroll for 2 clients.
- It's easy to use
- The implement new features every year
- The dashboard provides quick insights
- Their customer support is disorganized
- Sometimes the new features they implement will work for a couple of months and then they stop working
- Their multi-currency is very limiting
- It has created a lot of cost and in-efficiency whenever we need to talk to support.
- I spent a lot of time setting up their automatic reminders for past due invoices and it worked for a couple of months and then it stopped. It's currently being worked on by their tech team but it has been months and it is still not working. It would have saved me a lot of time.
- Their multi-currency saves time in sending invoices abroad but it's limiting when a customer wants an invoice in USD instead of a foreign currency so I have to set up different customer accounts for different currencies.
Do you think QuickBooks Online delivers good value for the price?
No
Are you happy with QuickBooks Online's feature set?
No
Did QuickBooks Online live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of QuickBooks Online go as expected?
I wasn't involved with the implementation phase
Would you buy QuickBooks Online again?
No