Best tool for sales teams
May 26, 2021

Best tool for sales teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales Planning and Performance Management

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, company data details, customer engagement, and customer contact detail updating. We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating. Other than slow page load and data load, Oracle has been an outstanding tool.
  • AI features--we can automate tasks, generate leads, and create invoices and sales inquiries.
  • Business intelligence reliability and capabilities are very good
  • We can gather sales insight, which will be very useful for forecasting
  • We cannot integrate a dialer tool with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
  • Bit of an overly complicated product
  • Outlook integration is lacking reliability and user acceptance
  • With respect to time, it has saved a lot due to automation.
  • With regard to insights, it's been helpful in getting a forecast of activities

Do you think Oracle Sales delivers good value for the price?

Yes

Are you happy with Oracle Sales's feature set?

Yes

Did Oracle Sales live up to sales and marketing promises?

Yes

Did implementation of Oracle Sales go as expected?

Yes

Would you buy Oracle Sales again?

Yes

Though it bit complicated, I would say for any trained professional, Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s overall usability is great.
Haven't faced any good or bad situations till now, so I will go with a good rating, hoping for the best service from them.
We implemented this on the company and we believe that it has generated many good things for us internally at the end of sales. It allows us to track the progress of our business development--economic as well as products that we offer to our customers. Being able to properly access maintenance records and employees working on individual projects has significantly improved time management.

Oracle Sales Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
10
Interaction tracking
4
Channel / partner relationship management
7
Case management
6
Call center management
9
Help desk management
6
Lead management
9
Email marketing
6
Task management
9
Reporting
7
Forecasting
9
Pipeline visualization
8
Customizable reports
8
Custom fields
9
Custom objects
8
Scripting environment
8
API for custom integration
6
Role-based user permissions
9
Single sign-on capability
7
Social data
9
Social engagement
7
Marketing automation
8
Compensation management
5
Mobile access
9