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Easy as 1,2,3
May 28, 2021

Easy as 1,2,3

Earl Minney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallTrackingMetrics

We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who is calling to speak with us. It is being used across our whole Admissions Department. I feel was though it has helped me tremendously keep tabs with the students I work with.
  • Call Recording
  • Caller ID
  • Our numbers are able to be used according to our school zip code
  • Better system usage such as glitching
  • The setup was a bit confusing
  • Tough to customize it
  • Caller ID
  • Call Logs
  • Tracking the caller
  • More students to speak with
  • Increased call efficiency
  • Better organization
CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.

Do you think CallTrackingMetrics delivers good value for the price?

Yes

Are you happy with CallTrackingMetrics's feature set?

Yes

Did CallTrackingMetrics live up to sales and marketing promises?

Yes

Did implementation of CallTrackingMetrics go as expected?

Yes

Would you buy CallTrackingMetrics again?

Yes

A student called in and I was not sure of the student because we have never spoke. CallTrackingMetrics gave me the persons name which made it easier for me to be more personable. Sometimes when a student calls they are looking for information about the school I work for. With this feature it has been so much easier to be personable with my students.