Intercom helps us facilitate our predictive intelligence/analytics
May 29, 2021
Intercom helps us facilitate our predictive intelligence/analytics
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom in connection with MadKudu to predict and qualify which leads are the best "fit" and most "likely to buy" in realtime within the chatbot. The predictions are based on our own historical data trained in MadKudu, and the awesome chat/interface for that MadKudu predictive intelligence is Intercom in this use-case.
- Providing a place where our sales and marketing teams can chat live with the best leads in real time, vs. waiting for them to book a meeting.
- Very each to navigate and train others on using.
- It is pretty easily integrated with several other tools in our stack.
- It would be nice to have a better internal interface within the app. (UI)
- They could have more integrations, or resources around how to find existing integrations.
- It would be nice to have an easily findable place to learn about more complex use-cases like connecting predictive scoring solutions like MadKudu.
- Chat bot's ability to integrate with tools like SFDC and MadKudu.
- Collaborative in-app experience for internal sharing/work.
- Chat bot for our leads to use for quick answers.
- Massive increase in conversion rates, meetings booked, and customer experience.
- More meetings booked
- Better customer experience.
- Drift
Both tools have similar use-cases and functionality. Intercom was just the one we ended up going with due to the ease of integration with other tools that we use.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes