A gem for those looking for a well-rounded support system!
May 31, 2021

A gem for those looking for a well-rounded support system!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is used by the customer service department whereby they use it to create a much more personal experience for users.

It is much easier to use, as it helps in addressing commonly asked questions. Our customer service representatives can easily communicate with prospective clients as well as address potential issues with them.
  • You can automate almost everything!
  • It is great to use in terms of automated messaging.
  • Intercom's customer service is awesome! They reply really fast in case there are some issues.
  • Personally, I think it best suits well-developed companies--the ones who have funds to spend.
  • Need to be a little more flexible
  • Must have notifications!
  • Very easy to install
  • Easy adaptation among employees
  • Amazing way to set up FAQs
  • We consider it as an alternative to communicate with clients through messaging
  • Efficient time management skills among employees, as they do not need to check each and every message
  • Reporting made easier

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Enterprises dealing directly with customers will be more apt to use Intercom, as it is really a good software. Plus, it encompasses everything (if you are looking for a tool that does everything related to CRM).

It is a great tool for online businesses that rely on online sales.