Item: Salesforce Experience Cloud
Rating: 8
Author: Андрей Жеребцов

Use Cases and Deployment Scope

We use it in the department that I lead. It helps us to collaborate and makes our job so much easier. It gives us a lot of data and increases customer satisfaction. It's very powerful and easy to use.

Pros and Cons

Integration with Salesforce sales
It's very easy to manipulate and modify data structures
The ability to create a test instance for training my colleagues
Flexible system of roles and access

Some time to load
It takes a lot of practice to learn the main features
I would like more settings for reports

Most Important Features

All in one place
Amazingly customizable
Integrate with Outlook (I don't really like it, but we use Outlook)

Return on Investment

Our clients have become more satisfied and loyal to us

Alternatives Considered

Slack

Key Insights

Do you think Salesforce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Other Software Used

Figma, Notion, Jira Service Management (Jira Service Desk), FullStory, Todoist: To-Do List & Task Manager, Elementor

Likelihood to Recommend

We can keep all content in one place. The idea to combine many Salesforce services into one is not bad, but sometimes this monstrosity gets in the way. Now we are looking toward WordPress, but earlier we created a website based on Salesforce. I liked the built-in templates, the intuitive constructor, and the speed of the builder.

An excellent way of working with clients for the money

Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)