Salesforce Marketing Cloud Email Studio for better ROI
June 09, 2021

Salesforce Marketing Cloud Email Studio for better ROI

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio is being used on the Consumer side in our organization to create multi-touch campaigns and target a segmented audience.
Used by various departments that deal with consumer marketing.

It is helping us reach various masses and help map critical customer journeys with multi-level touchpoints. It has helped to interaction with people become more systematic and increased efficiency.
  • Email for Abandoned Carts
  • First party data across email channels
  • Dynamic messaging
  • 1 to 1 relationship with every customer
  • Mobile optimisation not that good
  • Not user friendly for beginners
  • Admin security config is hard to do & understand
  • Increased efficency
  • Helped develop 1:1 relatinship with customer
  • Map Customer journey with various touchpoints
  • Better Data management
Salesforce Marketing Cloud is more of a business-to-consumer (B2C) platform, and Marketo is a business-to-business (B2B) platform. Salesforce helped us reach customers at various touch-points in our marketing pipelines with its Journey Builder & Email Studio feature.

Do you think Salesforce Marketing Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Marketing Cloud's feature set?

Yes

Did Salesforce Marketing Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Marketing Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Marketing Cloud again?

Yes

Scenarios where it well suited
- Creation of segments based on profile data to increase engagement
- Scheduling email messages, distribution of reports, and imports of data from any source.
- Building emails using drag and drop builder is easy
- Strengthen the customer relationships with email conversations that drive every stage of the customer lifecycle.

Not well Suited
- Mobile optimization and responsiveness involved





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