If you heavily rely on Salesforce and integration with your voice channels, take a look, but better options are out there
June 10, 2021
If you heavily rely on Salesforce and integration with your voice channels, take a look, but better options are out there
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
We had used Vonage just across a single department that heavily uses Salesforce. They built very deep integration and call routing with this and after initial continuous issues with the product, it did work well for them. But, ultimately it was not very user friendly and hard to manage
- Intricate call routing based on salesforce integration
- Analytics that pull into Salesforce
- They need different levels of licenses so that those users in an organization that dont need heavy phone use, can get a simpler and cheaper option
- Their Mobile app could use a good amount of work
- Make the ui more user friendly, its a big chore if someone wants to change their voice mail message
- It really put a hold on our move off our PBX. Too many issues with the first group, we had to re-evaluate and pick another solution
- A lot of lost time in employee productivity and not as efficient on their own
- Did improve inbound calling to the toll free with optimal routing for customers
Also very resource dependant, but, much more omnichannel options and much better UI and user experience. Our one group using Vonage left for these reasons as it gave them more functionality and less of a headache.
Do you think Vonage Contact Center for Salesforce delivers good value for the price?
No
Are you happy with Vonage Contact Center for Salesforce's feature set?
No
Did Vonage Contact Center for Salesforce live up to sales and marketing promises?
No
Did implementation of Vonage Contact Center for Salesforce go as expected?
No
Would you buy Vonage Contact Center for Salesforce again?
No