Track customers to improve customer service and sales
June 09, 2021

Track customers to improve customer service and sales

Maria Pulenta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

Nimble is an excellent resource for keeping our email contacts in sync and simplifying some of the steps involved in manually collecting contact information. The integration with other email tools and the connection to our social networks help us keep an eye on our potential customers and improve our business relationship with them. Our marketing department uses it to find potential customer opportunities. We benefit from its stability and can promote our organization's marketing efficiently and effectively.

  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
  • We benefit from Nimble because it is stable and can facilitate our organization's marketing and sales efficiently and easily.
Nimble is mainly used for contact management and email tracking, linking companies and people into a single database, and using the database as a communication panel.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

The ease of use of Nimble's features is very straightforward. We found it very easy to automatically add contact records from email addresses or contacts found in a web browser.
The support team is always ready to help you, to advise on implementation. They are very efficient, develop very fast and invest time in listening to customers' future needs.
From the beginning, Nimble has been the program that works best. It allows us to keep in touch with our business customers, which is very important for the growth of our business. I suggest you try it. It is highly recommended to use for general contact management and cover social media marketing. It also offers free video tutorials to facilitate learning.

Nimble Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
9
Billing and invoicing management
9
Reporting
10
Forecasting
9
Pipeline visualization
10
Customizable reports
10
Custom fields
9
Custom objects
9
Scripting environment
10
API for custom integration
10
Role-based user permissions
9
Single sign-on capability
9
Social data
10
Social engagement
10
Marketing automation
9
Compensation management
10
Mobile access
10