Item: iCIMS Talent Cloud
Rating: 9
Author: Maria Holen

Use Cases and Deployment Scope

We are using the recruiting side throughout the whole company. The only issue we currently have is the turnaround for the help desk tickets we submit.

Pros and Cons

Configuration - we are able to configure it to meet our business needs.
User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
System availability - we have limited to almost no issues with the system being slow or not available during business hours.

Offer reporting - the offer reports are not available for schedule reporting. This limits what we are able to send to our departments who need to know the upcoming hires.
Help desk - the help desk needs to be staffed appropriately. We are [waiting] sometimes a week before we get a response for a ticket.

Return on Investment

It has improved the experience for admin and user in our company.
Analytics - we have used the analytics provided to show our EC our recruiting accomplishments and needs.

We have used BrassRing in the past and I have used ADP Recruiting in the past. Both are limited in their configuration. Mostly because they do not allow company admins to adjust what we need. Everything was built as is or not available to us for access.

Support Rating

Our account manager, Alim, is wonderful and when tickets are not taken care of, he steps in and helps us with it. He responds quicker than the ticketing system.

That being said, the iCIMS associate that does respond is always knowledgeable and helps us with the issue but if it is something that takes further action or research, we do not get the ticket closed for a couple of weeks.

Other Software Used

ADP Workforce Now

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Yes

Did implementation of iCIMS Talent Cloud go as expected?

Yes

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

I think iCIMS is a great product and our account manager, Alim, is wonderful. The help desk ticketing is a problem for us since this delays what we are able to do and help our field on recruiting.

Loving it! Just need a little help

Software Version

Overall Satisfaction with iCIMS Talent Cloud