Salesforce Commerce Cloud Review
June 21, 2021

Salesforce Commerce Cloud Review

Moumita Sarkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

The Salesforce Commerce Cloud is being used by a particular department in our organization. It helps to maintain strong customer focus and also to improve partner and supplier relationships. The functionalities and new features that the platform provides, makes it to stand out from the other vendors in the market.
  • Product roadmap
  • Strong customer focus
  • Improve business process outcome
  • The service support can improve a lot
  • Deployment time can be reduced a bit
  • Competitive pricing compared to other vendors in the market
  • Product roadmap and future vision
  • Improved compliance and risk management
  • Improved customer retention
We selected Salesforce Commerce Cloud over other vendors in order to enhance customer relationships. Maintaining existing customers is comparatively easy. It thus helps to maintain strong customer focus and also to improve partner and supplier relationships. In addition, in terms of software functions: - It is possible to see the complete history of user purchases.

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Commerce Cloud again?

Yes

Salesforce Commerce Cloud is well suited for cases where one requires complex environment support. It is quite helpful for a business that requires integration of social networks so that the customer can connect via their profiles. In addition, for companies that make shipments, the platform allows it to segregate into various places.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
7
Product management
7
Bulk product upload
7
Branding
8
Mobile storefront
7
Product variations
7
Website integration
8
Visual customization
7
CMS
7
Abandoned cart recovery
7
Checkout user experience
7
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
8
SEO
9
Multi-site management
7
Order processing
7
Inventory management
7
Shipping
7
Custom functionality
7