Overall Satisfaction with Salesforce.com
We use Salesforce to manage our customer database and store information for all departments to use such as marketing, sales engineers, and customer support. It solves the problem of having all information stored in one easy-to-use place for everyone versus pieces of information stored in different places within our ERP and each department having to fish for it which can be time-consuming. Overall having customer profiles with all the information in one place allows us to serve our customers better and faster.
- Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
- The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
- Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
- With greater flexibility to customize, Salesforce can become overwhelming. Taking the time to set it up to truly meet your specific needs can get frustrating, but once it's done you'll be glad you spent the time.
- Salesforce has had a huge impact on our company. Making us 50% more profitable since we can easily manage leads better and see where profitable opportunities lie.
- Employee management and engagement are also easily trackable and have since made us more accountable to each other since everyone can see progress within their units in salesforce and it drives healthy competition.
In the past we have used monday.com, which was better suited for a project management tool rather than a fully customizable CRM tool. We considered other options like Microsoft Dynamics 365, and HubSpot CRM, but ultimately decided to go with the best. HubSpot CRM's user interface was not as visually appealing or easy to use and the features do not compare to Salesforce which has earned the title of number one CRM tool for a reason. If you want a modern, fully-functional, analytics machine, Salesforce is the top tool.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes
Salesforce Sales Cloud Feature Ratings
Evaluating Salesforce.com and Competitors
- Product Features
- Product Usability
- Product Reputation