Cisco Webex Support is dependable and quick to find a resolution
June 24, 2021
Cisco Webex Support is dependable and quick to find a resolution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Support
We use Cisco Webex Support anytime we have an issue with Webex and we use it for our group of users in our school. It allows us to minimize downtime and address any issues that may occur with anything Webex related.
- They follow up often
- Their ability to get logs on the backend
- [In my experience], when there are issues, they sometimes ask for us to run tracelogs on the impacted participant's computer. Sometimes those participants use machines that are not managed by us and they are unwilling to get those logs. Ideally, [I feel] Webex can gather all the information from their side versus the participant side.
- While I do appreciate the constant follow up, sometimes it is overwhelming. I know they are trying to clear their queues, but it seems like they email once a day if they have not heard back from you [in my experience].
- Their support hours should coincide with my local hours of operation. Most of the support people I have worked with are located internationally and their hours of response are the opposite of my working hours.
- Allows real time interactivity with remote students/participants
- Very secure and widely accepted by many companies
Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person.
Do you think Cisco Webex Support (discontinued) delivers good value for the price?
Yes
Are you happy with Cisco Webex Support (discontinued)'s feature set?
Yes
Did Cisco Webex Support (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Cisco Webex Support (discontinued) go as expected?
Yes
Would you buy Cisco Webex Support (discontinued) again?
Yes