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Super fast and efficient tool for call tracking
June 28, 2021

Super fast and efficient tool for call tracking

Lunam Aeve | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

We are using Call rail in our marketing department and to our great surprise, it has created much prosperity in our life. As we can track the calls and can even transfer calls without any interruption and complications. Its customer service makes it stand above all other such software. The most important thing is that we can review the call transcripts and we can keep a record of everything discussed. Its integration with Zappier is not good and reports should be more elaborative.

  • We highly adore its feature of call transcripts.
  • We can transfer the call without any complications.
  • It is a super smooth and simple tool for call tracking.
  • Its reports need to be more elaborative.
  • Its integration feature is a little weak.
  • Price is not so satisfying.
  • Call transcript.
  • Call tracking.
  • Call transfer.
  • Its customer service is top-notch.
  • I think there should be an availability of text messages.
Convirza is very similar in its functioning with CallRail but the quality CallRail provides is unmatchable. The customer service of Convirza was really bad and we found that quite hard software but on the other hand, CallRail is a very straightforward tool for call tracking.

Do you think CallRail delivers good value for the price?

Not sure

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

No

Exotel, Unblu, Nimble
It is an exceptional tool for everyone who wants to track leads. it is good to keep a record of the calls and one can track down the success of media campaigns using it . and I would recommend it to those who want to keep a check on which source is most important for them and is bringing them maximum phone calls.