Simply appalling customer service
June 30, 2021
Simply appalling customer service
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Agile CRM
I have been using Agile CRM paid for version for about 5 years, in two companies. Over that time I have witnessed a deterioration in customer service and a big increase in breakdowns in the system. Right now, I'm three weeks into a breakdown and [I believe] the problem lies within Agile, which has severely restricted the number of emails I can send out daily. I can only send out one-twentieth of what I need to send. What has Agile done about it? Nothing. Nothing at all. Their customer support is non-existent. Their CEO ignores requests to contact me about it. Their Customer Support department does not work weekends, ever, so if you have a problem at the weekend, there is no way of resolving it. Their customer support during the working week is slow and ineffective [in my experience]. Avoid this company!
- Nothing at the moment
- Customer service - slow and ineffective
- Honesty - [based on my experiences], there is a major problem with their systems at the moment, yet they won't tell clients about it.
- Their help desk is poor
- Right now it's killing my business, it's that bad.
It used to be great, but that was 5 years ago. [In my opinion], its more recent takeover by 500 Apps is a disaster and the systems are broken.
Do you think Agile CRM delivers good value for the price?
No
Are you happy with Agile CRM's feature set?
No
Did Agile CRM live up to sales and marketing promises?
No
Did implementation of Agile CRM go as expected?
No
Would you buy Agile CRM again?
No