A perfect CRM solution for all sizes of companies.
July 02, 2021

A perfect CRM solution for all sizes of companies.

Jade smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

Nimble is being utilized in our company to manage our customer relations. It provides the profiles of our customers and helped us in highlighting the profiles of our loyal customers. It provides all the information related to our customers in a very organized and methodical manner. The customer service of Nimble is highly satisfying and they work and listen to their customers with much patience and help in resolving the issues faced by their clients. The customer service of Nimble is worth appreciating.
  • Nimble is so good for email marketing and helps in responding to our clients.
  • Its dashboards are the best among all other such software.
  • It manages contacts in an organized manner and helps in identifying contacts of our loyal customers.
  • Its storage is less than ideal and it is annoying when we try to save more stuff in it.
  • Its price is high compared to other CRM solutions.
  • It is a simple tool to work on and even my team members find it simple to navigate.
  • Although its reporting has improved a lot, there is room for improvement.
  • Its works quite swiftly.
CRM tools need to be proactive, but unfortunately Agile didn’t fit well with our business demands, and we found Agile buggy and sometimes it results in slowing down our system, so that was a big issue for us. Luckily with Nimble, we haven't faced any such issue and it fit well with our business needs.

Do you think Nimble delivers good value for the price?

Not sure

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

Nimble has become part of our business in a very short time and
management of customer relations has gone to the next level because of its
features like email marketing, contact management, Pipeline management,
and activity management. I would love to see it improve its reports
and increase its storage capacity.
The customer service of Nimble is highly satisfying and they work and
listen to their customers with much patience and help in resolving the
issues faced by their clients.
My team and I are of the viewpoint that Nimble is a perfect solution for all sizes of companies. Whether large or small, it has the capability to manage customer relations efficiently. It enabled us to generate positive results and, as far as its customer service is concerned, that is another plus point of Nimble.

Nimble Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Case management
9
Call center management
8
Help desk management
9
Lead management
9
Email marketing
10
Task management
10
Billing and invoicing management
9
Reporting
9
Forecasting
10
Pipeline visualization
9
Customizable reports
9
Custom fields
10
Custom objects
9
Scripting environment
9
API for custom integration
8
Role-based user permissions
10
Single sign-on capability
9
Social data
10
Social engagement
9
Marketing automation
9
Compensation management
9
Mobile access
7