Topdesk a great helping tool!
July 07, 2021

Topdesk a great helping tool!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We using it for making reservations, cmdb and incident managment
15 - IT service management, Incident management
  • reservation process
  • incident management process
  • easy to use
  • easier shortcuts
  • agenda option
  • dont know any more
  • faster response
  • quicker solve
  • self service
more easy to implement en easy to uyse
the support is really fast and professional
its already a good product

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

easy to use in small and larger enviroments.
The process for use is easy to explain to users

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
6
Service restoration
7
Self-service tools
6
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change requests repository
8
Change calendar
7
Service-level management
8