Cisco Unified Contact Center: Makes your projects targets easily reachable!
July 19, 2021
Cisco Unified Contact Center: Makes your projects targets easily reachable!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center is used across the department for one of the most important tasks, and that is to survey customer satisfaction rating which helps us understand the level of support we provide, make better adjustments and improvements in our support and it also helps us measure/improve performance of our agents during the calls.
- Allows us to measure performance of employees
- Allows us to gather service satisfaction rating from customers
- Multi-channeled feature that allows smooth communication within the company
- Multi-channeled features allow easy communication with the client
- It would be nice if it could support more agents to be connected at the same time
- Improved quality of support project provides
- Helped us reach KPI's and goals while simultaneously tracking them
- Helps us keep track of the satisfaction level from our customers end
Both with similar purposes and features, but Cisco provides a better measurement for KPI's and target goals which are important to the client, while also helping us keep track of our employee's performance and how is that impacting our customer's satisfaction with the level of service received. Both are very unique and have their own purpose, but Cisco takes the edge.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes