Fantastic, Versatile & Outstanding Experience with Bloomreach Engagement
July 21, 2021

Fantastic, Versatile & Outstanding Experience with Bloomreach Engagement

Pratik Goyani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bloomreach Engagement (formerly Exponea)

We combine consumer information from previously unconnected sources and are now able to act on these facts. We are connected on a single platform to our apps, our website, and our data background. The data is exact, real-time, and shows the entire picture of the consumer, regardless of how it interacts with the brand. This reports immediately because it's so quick. We can now track sales in real-time.
  • Customizations
  • AI help us provide more appropriate offers.
  • Easy to use interface
  • We can execute scenario easily
  • Prediction module is awesome
  • More advancement should be there in apps
  • Difficult to utilize multi-domain aggregated data.
  • Since numerous customers and consequently many requests exist, it takes sometimes quite a while to start new features and to resolve major issues.
  • It increased my company revenue all over by up to 35%.
  • It increased our conversion rate by up to 70% last year.
I gave a 9 rating because Bloomreach Engagement is a very good platform and helps our company in many ways. In order for us to better serve our clients in many ways, Bloomreach Engagement has offered us excellent marketing automation. This is much easier approach to assess our campaigns since I can now analyze them very rapidly. I have access to data and reports so I can provide them the answers they need easily when I have people from various teams approaching me. That's why I love Bloomreach Engagement.
Overall support is very good and effective from the Bloomreach Engagement side. I really love their support management system. We get instant solutions for any type of problem.
After purchasing Bloomreach Engagement I was getting results from the second month and that result was very awesome. Almost in the second month, we had a raise in our product conversion rate by up to 15% and on other hand, we also increased our revenue by up to 23% in the second month. I really like this product very much, because it helps us a lot to increase our revenue and conversion rate.

Do you think Bloomreach Engagement delivers good value for the price?

Yes

Are you happy with Bloomreach Engagement's feature set?

Yes

Did Bloomreach Engagement live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Engagement go as expected?

Yes

Would you buy Bloomreach Engagement again?

Yes

Trello, Insider Growth Management Platform (GMP)
In companies like our marketing firms, consumers are having the product deployed and continuous difficulty comes. At that time, Bloomreach Engagement is well suited for those companies. The companies which are looking for integrations, promotional e-mails service, communication service, and CRM service, then Bloomreach Engagement is absolutely made for them. It will help them better to manage all things in one place.