Collect user feedback fast
Updated September 01, 2021
Collect user feedback fast
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use [UserTesting] across multiple product teams as part of our product development prototype. We use it primarily for usability testing, though we often mix in some interview style questions into out tests. It is used as part of an iterative product development process - so we typically run tests on 3-5 users at a time, iterate, and then test again. We love how fast it is to get feedback!
- Participant recruitment
- Ease of use for both participants and researchers
- Customer service
- I found Figma prototypes and user testing don't always work well together
- Some users go on and on and on - without adding value that warrants the additional talking - would be great if tests could have time limits (beyond the 5 minute test). I have some tests that should take no more than 10 minutes and some people find a way to talk for 25!
- Transcripts would be fantastic! And a way to export notes.
- I am currently working on a brand new product so business impact is yet to be seen but it allows us to iterate on and abandon problematic ideas fast.
Coming from academia I am very experienced in how slow collecting participants can be - so if nothing else being able to target the right participants quickly just saves my sanity! (Obviously it is nice that the whole design process is sped up as well!)
Also use Survey Money and User Interviews a lot - all three are fantastic and I use them together as part of a holistic research process. It's not a contest ;) they all serve different purposes.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes