Great for a UX design team without a researcher
July 26, 2021
Great for a UX design team without a researcher
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UserTesting is used by the UX Design team to primarily conduct unmoderated user testing for a variety of new product features.
- Super quick - Can usually have results in an hour or two
- Excellent chat support
- Premier Support can help you set up a test or provide feedback tailored to your testing goals.
- Organizing tests takes a bit more effort than I would like to
- Wish folder structure had a variety of views
- Add in an option to include a SUS survey in an unmoderated test
- Cost savings - Used to do in person RITE testing
- Move faster on designs by quickly validating new patterns
- Validate new ideas that product leadership is unsure of
Moving fast! Quickly validate new designs through testing, iterate on the design, and re-test. The time from design to development has improved.
Do you think UserTesting delivers good value for the price?
Not sure
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes