The easiest way to jumpstart your CX program
Updated November 03, 2021
The easiest way to jumpstart your CX program
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Delighted
Delighted is used throughout the organization to proactively gather feedback from our customers. Having a B2B2C model, it's important for us to not only gauge sentiments from our customers but also from their customers as well. It has made the organization more customer-centric having this steady flow of feedback in our very own Slack instance. Being able to identify areas of opportunity as early as possbile helps us make sure we're providing a great experience to our customers.
- Captures the answer while respondent is answering the survey; not after submitting the form
- Tight integration with Slack
- Easy and intuitive reporting module
- I prefer if the Slack integration can be configured without having to email their concierge
- More data to be fed to channels like Slack i.e. whatevers in the report module
- Make it easier for links to expire; self-service customizations
- Has clear impact on sign ups and acquisition as we address problems right before they blow up in social media
- Retention has gone up after proactively surveying existing customers
- We've also used delighted to get more Google reviews which has helped in acquisition efforts
Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact that they have most channels covered e.g. email, web, SDK, and even text really makes it easy to reach your customers (or any respondent in that matter) where they are.
Do you think Delighted by Qualtrics delivers good value for the price?
Yes
Are you happy with Delighted by Qualtrics's feature set?
Yes
Did Delighted by Qualtrics live up to sales and marketing promises?
Yes
Did implementation of Delighted by Qualtrics go as expected?
Yes
Would you buy Delighted by Qualtrics again?
Yes