Item: Nimble
Rating: 9
Author: Leo George

Use Cases and Deployment Scope

This tool is helping us in managing our customer relationships. It is installed in our marketing department and it has so many features and gives us the flexibility to customize it according to our need. It gathers information related to our business clients and its integration is so helpful for us. And we can communicate with clients via emails too.

Pros and Cons

It is a great tool for email marketing.
It keeps all the information and contacts of clients in one place.
Its reports are quite elaborate and beneficial.
Its strength is its task management feature tool which helps in the proper management of projects.

Its price [feels] unpredictably high and unfair.
Its dashboard needs to be more advanced and presentable.
Its interface is hard as it has so many features that it gets perplexing to use it for the very first time and took us a long time in understanding its working.

Return on Investment

We are better able to communicate with our clients.
It aided us in boosting our business.
We can manage our tasks and contacts of our sincere clients.

Alternatives Considered

Salesforce.com

I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.

Key Insights

Do you think Nimble delivers good value for the price?

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

Other Software Used

McAfee MOVE AntiVirus, Drum Web Meeting, Pobuca

Usability

Nimble is a very convenient tool with the best customer relationship management solutions. We have been using it for almost a year and a half and from the beginning til till now, we have seen our progress and our relation[ships] with our clients being strengthen[ed]. It has all the important features necessary to make things right with clients. Moreover, its email marketing feature is also beneficial for us.

Support Rating

The overall support this tool has provided to our organization is far beyond words. We can now make better relationships with our clients using its variety of features. Its email marketing and templates are very helpful for us. If I talk about its support team, then they are very helpful and quite humbly listens to their customer's trouble and try to resolve it.

Likelihood to Recommend

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.

The best CRM solution one could ask for.

Overall Satisfaction with Nimble