Item: Bitrix24
Rating: 9
Author: Theo Alexander

Use Cases and Deployment Scope

Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.

Pros and Cons

It is an efficient tool in project management and we can track time spend on a project.
Its file-sharing feature is so helpful as I can share important files with colleagues.
Its integration is simple.

Its Audio conferencing doesn’t work well.
Some of its functions don’t operate perfectly.

Return on Investment

I profoundly admire its mobile application that provides ease.
[I feel] Customer service is quite pathetic.

Alternatives Considered

1CRM

1CRM was not so smart tool and firstly it took us a very long time to understand the basic working of 1CRM that is why I admire the ease Bitrix24 has provided us that its interface is clean and all the features are visible and obvious. We don’t have to spend much of our time in the understanding working of it.

Key Insights

Do you think Bitrix24 delivers good value for the price?

Yes

Are you happy with Bitrix24's feature set?

Yes

Did Bitrix24 live up to sales and marketing promises?

Yes

Did implementation of Bitrix24 go as expected?

Yes

Would you buy Bitrix24 again?

Yes

Other Software Used

Asana, Zoho Books, HubSpot CMS Hub

Usability

If someone is in search of software to make his life easy then Bitrix24 is the perfect option for that. From manage of tasks to management of customer relations, all can be done on a single platform. It is easy to navigate through this software even for beginners. It is equipped with all the basic features to perform its duty well.

Support Rating

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients.

Likelihood to Recommend

Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

Intuitive tool for customer relationship management.

Overall Satisfaction with Bitrix24