Item: Oracle Sales
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It's used for customer relationship management--mainly to store all the information related to leads, customers, sales pipeline, opportunities, and meetings, among other relevant aspects of the sales process. We also track sales vs budget by account executive, product, channel, and country. After the sales process is over, our client's team takes over and starts the implementation process in Oracle.

Pros and Cons

Dashboards for data visualization
Clear tracking of the sales funnel
Thorough information about everything related to prospects

Workflows
Convert prospects to account
Lead nurturing

Return on Investment

Show data by country, allowing us to track performance indicators by territory
It's helped track sales vs budget
Identify missing potential costs

Alternatives Considered

I've used Salesforce and Hubspot. Every customer relationship management software has its pros and cons, but Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) stacks up really well against the competition. Its data visualization tools are way superior, and the fact that the sales funnel is very clear and easy to follow, showing prices, stages, and percentages, makes the difference for me.

Key Insights

Do you think Oracle Sales delivers good value for the price?

Yes

Are you happy with Oracle Sales's feature set?

Yes

Did Oracle Sales live up to sales and marketing promises?

Yes

Did implementation of Oracle Sales go as expected?

Yes

Would you buy Oracle Sales again?

Yes

Usability

Its overall usability is great. The implementation process started smoothly and set the tone for how we'd be using the software. Trainings during onboarding for new users are always easy to follow, and account executives have felt confident using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) since the beginning. I would definitely recommend it to a colleague or friend!

Support Rating

I have mixed reviews when it comes to this. Their chat support has been helpful countless times, providing prompt responses to my many questions in the past. Still, their customer support service over the phone hasn't always been helpful. That's why I'm giving their overall support a good rate, but not the best.

Other Software Used

Salesforce.com, HubSpot CRM, Trello

Likelihood to Recommend

It's great for following up on the whole sales process, from beginning to end. It also works great for tracking sales and quotas by using their data visualization options, which range from overall great dashboards to very detailed graphs.

When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.

Great for following up on the whole sales process, from beginning to end

Modules Used

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)