Overall Satisfaction with Gong.io
I absolutely love using Gong.io. When onboarding as a new hire, I found it incredibly useful to watch my colleague's calls, but to also rewatch my own calls to learn from mistakes. The fact that my manager was able to comment on specific points in my call that I need to work on has been hugely helpful. Now, I am able to tag new hires on the calls that I know will be useful for them to see, which has been extremely helpful in mentoring. I have never used Gong before, but now that I am, I don't think I can go back.
- Tagging colleagues to watch calls.
- Commenting on specific points of interest in a call.
- Rewatching calls to learn from mistakes.
- Maybe more of a home page bulleting for teams to refer too.
- A separate application to use instead of being on a website.
- More helpful advice on calls. Instead of saying you talked for x percent or x seconds, maybe do some more semantic analysis to see how we can improve our sentiment on calls.
- Commenting on specific points of a call.
- Tagging teammates
- Analysis of calls
- Reminder of upcoming calls
- Faster ramp time for new hires.
- Higher performance across the board.
- Can take more time to watch calls, especially for a startup.
- Google Hangouts (Classic) and Zoom
They do not have the ease of use to record calls, analyze them, and share them with your team. This is a much more simplified application that doesn't help you grow in your performance.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes