Liveagent had so many more uses than we expected!
August 25, 2021

Liveagent had so many more uses than we expected!

Sara Owen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

The ability to have our emails, live chat, ticket system, and social all in one place makes life so much easier for our business as we grow. The ticket system is my favorite feature as it is so easy to organize. It's good that we can customize the look of our custom pages and chat as well.
  • Custom forms
  • Live chat
  • Ticket system
  • Maybe some more theme options, a bit more web 2.0 friendly in style on custom forms.
  • Multi-user support

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Very impressed with LiveAgent and will stay with this service long-term. I recommend it to anyone who needs ticket support, live chat, or custom forms all in one place.

LiveAgent Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
10
External knowledge base
9
Internal knowledge base
9
Customer portal
9
IVR
9
Social integration
8
Email support
10
Help Desk CRM integration
7