Good enough tool, but no delights and many drags
August 20, 2021
Good enough tool, but no delights and many drags
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting mostly for our UX dept. initiatives. It is a very good tool, but it has many shortcomings. It provides many features, but the overall quality is good enough, not great. Some things that we use it for:
- Helping with recruitment (quite easy, but with constraints).
- Conducting unmoderated interviews.
- Conducting surveys.
- Conducting usability tests.
- Recruitment.
- Usability testing.
- Unmoderated interviews.
- User interface..
- Consistency with provided features in different plans.
- User flows.
- Cost savings.
- Less need for using recruitment agency.
- Less need for using research agency.
I've tested many things with this tool - I prefer doing in-person tests in focus-lab. When we think about reaching audiences from across the border, it is a really useful tool.
You need to remember that this tool requires some compromise, but overall I'm happy with the results and participants that they provided.
You need to remember that this tool requires some compromise, but overall I'm happy with the results and participants that they provided.
Do you think UserTesting delivers good value for the price?
Not sure
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
No