Paycor - What I have found in my 2 years with them.
September 05, 2021
Paycor - What I have found in my 2 years with them.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- HR, Benefits Administration & ACA
- Recruiting & ATS
- Onboarding Software
- Time & Attendance
- Payroll & Tax Software
- Reporting & Analytics
Overall Satisfaction with Paycor
We use it to process semi-monthly payroll for hourly and salary staff. We use it for timekeeping and paid time off requests. We use their applicant tracking system and onboarding for all new hires. We use it to verify the Form I-9 through E-verify. We use their benefits administration system. We also use their ACA system. 401K and FSA use a 180-degree integration.
- Their payroll and HRIS system is very easy to learn.
- The applicant tracking system is easy to use and has a lot of neat features.
- The mobile app is easy.
- Their system is able to handle our weird vacation system.
- Their assistance with writing new and updating handbooks was very easy to use.
- Customer service has been an issue.
- Billing was an issue to start and took quite awhile to get fixed.
- The benefits system they use has caused us more grief than help.
Do you think Paycor delivers good value for the price?
Yes
Are you happy with Paycor's feature set?
No
Did Paycor live up to sales and marketing promises?
Yes
Did implementation of Paycor go as expected?
Yes
Would you buy Paycor again?
Yes
- My time to process payroll reduced from 12 hours to 4.
- We no longer have any paper forms for paid time off. Our employee files are thinner than ever.
- We no longer have employees starting before they have had a chance to complete onboarding paperwork.
- Managers know what step each applicant is in and who has done what with each applicant.
- The benefits system has added several more steps and is more cumbersome.
Our HR and/or payroll team has saved 1-25 hours per month. - We have a very complicated, semi-monthly, payroll. It used to take me between 8-12 hours to complete payroll. Now it takes me 4 hours. I have so much more time in my week to take care of HR work and my managers have more time to get payroll adjustments to me before I process. Applicant paperwork takes less time and is all digital now. I can now [fully] process an new hire in 30mins whereas before it would take me about 1 hour. We hire between 100 and 150 people in the months of April and May so this is huge for me.
With Paychex Flex it was taking me 8-12 hours to process a payroll. That was one of the main reasons we looked at other companies. I worked for ADP Total Source for a little bit. I did like their platform, it is the same as workforce now, but Total Source is the PPO version. ADP was a bit high on the price for us. Paycom and Paylocity were strong runners-up for us when we chose Paycor. The systems all seemed very user-friendly and easy to use. The main reason we chose Paycor over the other 2 was the sales rep. He was very helpful and would do anything he could to get things done for us if we were experiencing a problem.
Paycor Feature Ratings
Using Paycor
250 - We have 3 restaurants, massage services, tennis coaches, personal trainers, lifeguards, camp counselors, golf pros, outside services, grounds crew, housekeeping, and maintenance staff. Managers for every section and a CEO. We have one 18 hole championship golf course and one 9 hole par 3 courses that are open as long as [the] snow is not on the ground. We have 1 indoor pool open year-round and an outdoor pool open Memorial Day through Labor Day.
3 - The HR Director is the main Admin for Paycor. The Controller is the 2nd Admin. Then we have 1 payroll/admin assistant that has access to a lot of Paycor. Managers can support [their] staff if they are having issues with timekeeping. All other support goes to the HR Director first.
- Payroll Processing
- HRIS
- Applicant tracking
- Benefit administration
- Providing Emergency Sick Leave during the COVID-19 pandemic.
- Updating our employee handbook.
- Implementing new state laws.
Evaluating Paycor and Competitors
Yes - We replaced Paychex Flex. It was taking me 8-12 hours to process payroll with them and their customer service was terrible. They had a good model. One point of contact and then that person would reach out to other departments if needed. However, this person was changed a lot. Sometimes we would get a person who didn't know what they were doing and make everything worse while trying to fix a problem.
- Price
- Product Features
- Product Usability
- Product Reputation
Product usability is our highest one. Anything that reduces the time we have to spend on manual entry is great! Reducing payroll process time, 401K administration, and benefit[s] enrollment are key things for us.
I would reach out to people who recently chose to leave the company I am interested in and find out why they wanted to leave.
Paycor Implementation
- Implemented in-house
Yes - We got the white glove service for implementation. [The] first step was for them to gather all of our data from our previous provided. The white-glove service made it so they did all of the work. I let them remote into my computer after I logged into our previous provider and they went through and got all of the reports and exported all of the data they needed while I watched. [The] second step was attending classes on how to use the different features. They were all remote classes. [The] third step was to get all external integrations set up, like 401K, FSA, etc. [The fourth] step was to run a payroll in sync with my other provider to make sure we were not missing any earnings or deductions and that taxes were all correct. [The] fifth step was to run the first official payroll with them. [The] sixth step was to run 3-4 more payrolls with the implementation team. [The] seventh step was [a] transition into regular service.
- GL mapping required us to change a lot of things.
- We had to switch 401K and FSA companies in order to integrate with Paycor.
Paycor Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Not kept informed |
There was not an option to purchase premium support that I am aware of.
Yes - Yes
Using Paycor
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Processing Payroll.
- Submitting and approving time off requests.
- Onboarding new hires.
- Benefits administration.
- Custom reporting.
Yes - It is very easy. The trick is that a person has to log into the website first once officially hired into the system before using the app or it [won't] work.