It's alright as a Help Desk solution
August 31, 2021
It's alright as a Help Desk solution
Score 6 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use it as a Help Desk ticketing system. SysAid is used throughout the organization to submit help requests from software installation to reports of the website not working properly. It helps us keep requests/tickets organized and to meet associated SLA's. It also aides in getting the ticket to the appropriate team.
- Email integration
- Request form templates
- SLA notifications
- Admin interface needs simplification
- UI in general needs updating
- Easy to create too many email notifications
- Improved ticket resolution time
- Ticket data useful for audits
- SLA accountability
I like SysAid more than Remedy as it is much simpler to use and admin. Remedy is too confusing and busy for me to get much out of it.
I like Jira Service Desk more than SysAid as the UI is more modern and I was able to create automations.
I like Jira Service Desk more than SysAid as the UI is more modern and I was able to create automations.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
No
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
No