Item: ThoughtSpot
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are utilizing ThoughtSpot to gain additional insight into our customer's characteristics and behaviors. ThoughtSpot is currently being used across our organization to help keep all employees educated on how our customers act, what our most popular items/pages are, looking at trends, etc. It's been a great tool thus far.

Pros and Cons

ThoughtSpot provides the ease of creating reports based on the metrics you're looking for.
I personally like how you can have a report template and then easily add new columns to your report based on your KPI's.
I like how you can add visual graphs to the pinboard and it's not just the data, but I also like that you can export the data into excel so you or your customer can manipulate the data to achieve the look and feel you're looking for.

There's not really anything that I don't like. In fact, I wish I had more access to the backend features (and not just our engineering team), so I could create even more reports.

Return on Investment

I think we're too early in the process of integrating ThoughtSpot to really answer this question; although I can already see this having a very important, positive impact.

ThoughtSpot Time to Value

Not that long. Personally, I felt comfortable after about 30-60 minutes, however, I'm an end-user and I'm not setting up the integrations of ThoughtSpot. I would imagine that if you're involved in the actual setup of ThoughtSpot it would take quite a bit longer to get up to speed and get the data you need.

ThoughtSpot Accuracy

From my initial impressions, the data that we're receiving is very accurate. When I utilize a new product, I tend to cross-reference the data against the source data to ensure that it's correct. So far, all of the data that I've been able to pull from ThoughtSpot has been correct and accurate.

Usability

It's easy to use with the multiple pinboards you can create.

Cloud Data Support

As an end-user, I don't believe that I'm qualified to answer this question.

Key Insights

Do you think ThoughtSpot delivers good value for the price?

Yes

Are you happy with ThoughtSpot's feature set?

Yes

Did ThoughtSpot live up to sales and marketing promises?

Yes

Did implementation of ThoughtSpot go as expected?

I wasn't involved with the implementation phase

Would you buy ThoughtSpot again?

Yes

Likelihood to Recommend

Based on my personal use case and the access that I have, I would recommend ThoughtSpot. One of the advantages, besides the obvious, is I like how you can share your pinboard with other members of the company. This way you're not having to re-create the wheel every time a different user wants the same report, and then that user can even customize the report to exactly what they're looking for.

Great Way to Get Additional Insights!

Overall Satisfaction with ThoughtSpot