Overall Satisfaction with Gusto
We use Gusto at our entire company to manage HR, payroll, and benefits administration. It was supposed to be our fully-managed solution to make payroll and benefits easy for our rapidly growing company.
- Technology is pretty good.
- [I feel the] customer service is dreadful.
- [In my experience,] they will take up to a month to respond to your inquiries.
- [It] does not properly understand state tax registration.
- Payroll solutions
- Benefits administration
- Negative impact - lost thousands
Do you think Gusto delivers good value for the price?
No
Are you happy with Gusto's feature set?
No
Did Gusto live up to sales and marketing promises?
No
Did implementation of Gusto go as expected?
No
Would you buy Gusto again?
No
Gusto Feature Ratings
Gusto Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes, we have their highest concierge plan - [I feel] it is a complete waste of money. There's no such thing as concierge service with them.
No, [in my experience,] they've never provided exceptional support for us. [In my opinion,] it was mediocre and has only gotten worse.