Item: Salesforce Sales Cloud
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our team uses Salesforce every day. This is where we get all the data that we need for our reports. We create a report in Salesforce to get the information like leads/contacts, campaigns they attended, and then export and check all the fields. We also check here all the activities of the leads/contacts and merge data if we have to.

Pros and Cons

Create and export reports
Merge contacts or leads
Check contacts or leads activities and campaigns they attended

Takes time to load if you are searching
Not so [user] friendly

Return on Investment

We can get all the appropriate data
All the details are there unlike others

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Usability

Salesforce is a very useful tool to everyone so it deserves a high rating for me. It provides us all the information that we need in our reports without hassle. Easy to use and can see all the data in there just by adding the correct campaign names and fields and you can see everything.

Support Rating

Salesforce deserves to be recognized worldwide because it's a very useful tool, unlike others. We can collect all the data and reports in Salesforce. Been using this since 2017 and [still] now we are using it! It gives us satisfaction [unlike] any others in just a simple way because everything is there and appropriate.

Likelihood to Recommend

Salesforce is very helpful to our team because we can see all the information we need here unlike other tools. Just by creating a report and input the fields you need, you can see all the details. Just that sometimes Salesforce has a limit inputting some filters and it takes time to load and or download a file.

Salesforce.com Review

Software Version

Modules Used

Overall Satisfaction with Salesforce.com