Among the best user research tools out there
Updated July 18, 2022
Among the best user research tools out there
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserZoom
UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some product team members (like product managers) have access to the platform, but really, it's only used by the researchers, though we do have a new designer who is familiar with research and may start using it. Most of the research we do is with designs, like usability tests, click tests, and some surveys. Everything is in service of design-focused research where we are looking to improve on an existing design.
- Flexibility with how to design tests, easy to reorder, easy to copy
- Usability tests, the test builder is pretty easy
- Moderated Usability Tests have a virtual observation room for stakeholders, which is EXCELLENT!
- Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
- Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
- Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
- They haven't integrated UserZoom and UserZoom Go (formerly Validately)
- It's expensive!
- We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
- A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
- Observation Room
- Quantitative methodologies
- Panel
- Slower survey fill times slow down decision-making
- Observation room has increased research transparency
- Continued research with a panel - it's better than doing no research!
- Quantitative methods give us more tools to answer research questions.
Love the virtual observation room, no one else has this feature. It's got a robust panel, but we wanted to try it out to compare with UserTesting's panel. Userlytics has a substantially smaller panel. Lastly, it's got quantitative tools that the competitors don't have, or didn't when we were reevaluating our contract. Also, UserTesting changed our contract model so that's why we reevaluated our contract. We gained some tools, but we didn't sign anything long term, so we are still evaluating how well it fits our needs.
Do you think UserZoom delivers good value for the price?
Yes
Are you happy with UserZoom's feature set?
Yes
Did UserZoom live up to sales and marketing promises?
No
Did implementation of UserZoom go as expected?
Yes
Would you buy UserZoom again?
Yes