Splashtop SOS rescuing small businesses
September 24, 2021

Splashtop SOS rescuing small businesses

Jeremy Robinett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop SOS

1. We use Splashtop SOS for customers outside our managed service reach. For example: if our MSP Agent stops responding we will use SOS. Its easier to walk the customer through setting it up for use than reinstalling or troubleshooting the agent.

2. We use Splashtop SOS to managed tablets in the field, which has been very useful in increasing our reach.
  • Ease with customer installation
  • Remote capability for android and iOS devices
  • Easy and intuitive remote control
  • Improving on price point for unattended access
  • Unattended iOS access
  • Integration with iOS widgets
  • One off customer remote sessions (CEO's personal computer)
  • Android and iOS APP support
  • Attended and unattended access
  • Saves time
  • Saves the customer time
  • Increases our abilities and services
Both are very good but Splashtop SOS has LogMeIn Rescue beat "hands down" on price.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Well suited for that end user that is not technically inclined. It's a life and time saver to use SOS instead of troubleshooting over the phone. Example: Our remote agent stopped responding on a customer workstation, which also took out the ability to remotely control. Not a problem with SOS. We walked the customer through the quick process of starting SOS and we were able to remote in and fix the issue with very minimal phone support.

Splashtop Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Centralized management dashboard
10
Session record
10
Multi-platform remote control
10