Item: Acuity Scheduling, a Squarespace company
Rating: 10
Author: rachel jane

Use Cases and Deployment Scope

Acuity is being used to setup client sales calls, as well as to share availability for in-person services being offered.

It helps with ease of client contact, minimizes admin time, and ensures an organized process for client care

Pros and Cons

User friendly
Organizing categories and blocks of time
Great customer service

Enabling a more customized "thanks for booking" page

Most Important Features

User friendly, for those not technologically inclined
Organization through colour codes and tabs and various appointment types
Price point is more than reasonable

Return on Investment

ROI - it has allowed me to stay on top of client interactions and personalize the experience more
Organization - it has allowed me to not miss contacts or appointments that I otherwise likely would

Alternatives Considered

Class for Zoom, ClickFunnels and ActiveCampaign

One of my favourite things about Acuity, in comparison to other business tools that I use, is the minimal monthly fee. It's more than reasonable for how well it organizes and schedules my time and my business

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

ActiveCampaign, Zoom, ClickFunnels

Likelihood to Recommend

It's great for booking appointments or allowing customers to view a schedule and book themselves in. I use it for a small, one-woman business, but it would also be beneficial for larger organizations who want seamless transitioning between client contact and booking.
On the user end, it's great for maintaining and organized, seamless schedule to avoid conflicts or missed appointments.
I also love that it collects the client's information and provides a space to look up any client and their corresponding info quickly

Usability

I am horrible with technology but I find Acuity extremely straight forward and simple to use, which is a huge perk for me

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Consistent Quick to learn Convenient Feel confident using Familiar	Requires technical support Not well integrated

Easy Tasks

Creating or modifying my schedule
Sharing the link to my schedule
Integration into other platforms

Difficult Tasks

Sometimes overlapping schedules or changing time-slots gets confusing

Amazing bang for the buck

Overall Satisfaction with Acuity Scheduling, a Squarespace company