1. Home
  2. Payroll Software
  3. Gusto Reviews
  4. User Review of Gusto
Beware of issues with Gusto
October 12, 2021

Beware of issues with Gusto

lisa pickett | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Payroll
  • simple website
  • integrations
  • [From my perspective,] horrible communication
  • randomly freeze accounts with no notification
  • slow to resolve urgent issues
  • timely and accurate payroll
  • provide the service you promise to provide
  • PRIOR notification of any issues
  • quick resolution to urgent matters
  • negative, creating issues with clients due to late payrolls caused by Gusto
The website seemed streamlined and I thought the price was cheaper, but certainly not worth the inconvenience and disappointment I am currently experiencing with them right now.

Do you think Gusto delivers good value for the price?

No

Are you happy with Gusto's feature set?

No

Did Gusto live up to sales and marketing promises?

No

Did implementation of Gusto go as expected?

No

Would you buy Gusto again?

No

They have modified or frozen accounts for no reason with no notification, causing payrolls to be late or not run at all, creating problems with clients and for their employees. Upon inquiry, after 4 days of trying to get it resolved, all I got was 'sorry it was a mistake'. Upon urgent requests to please run the issues up the chain so it would not occur again or to anyone else, which were basically ignored, now it has happened again, and AGAIN with no notification. [In my opinion, this is] simply unacceptable service. I will be leaving Gusto.

Gusto Feature Ratings

Payroll Management
2.0
Pay calculation
2
Benefit plan administration
Not Rated
Direct deposit files
2
Salary revision and increment management
2